Questions people ask before they call

Do you take bookings online?

No. We only book by phone, because two minutes of conversation tells us more than any form. Call (365) 364-2776.

What should I do first if a pipe bursts?

Spin the main valve shut (it sits by the meter in most Milton basements), then turn off the water heater if hot lines are involved. Then call.

Can you quote over the phone?

We can describe the usual scope of a job, but we confirm the price on site once we have seen the pipes, before any work starts.

Do you work outside Milton?

Yes, in nearby parts of Halton Hills, north Oakville, north Burlington and west Mississauga. Ask when you call.

Do you work on rented water heaters?

Rental tanks are usually serviced by the rental company under the contract. We can replace a tank you own or help you understand your options.

Can you install a backwater valve?

Yes. We cut the basement floor at the main drain, install a normally-open valve with an access box and test it. Halton Region has offered subsidies; check current terms first.

Do I need a permit for a basement bathroom?

New plumbing generally needs a permit from the Town of Milton building department. We can explain what inspections to expect.

Do you deal with gas?

Gas water heater work must be done by properly licensed people under Ontario rules. We make sure that is the case on every gas job.

What if I smell gas?

Get everyone out and make the call to Enbridge or 911 once you are outside. Do not switch lights on or off.

Is my sump pump actually doing its job?

Empty a bucket into the crock. The motor ought to start, drain it and shut off. If it hums without pumping, call.

What about country houses with wells and septic beds?

We handle the plumbing inside the house, pressure tanks and connections. Well drilling and septic bed work are specialist trades.

Will you clean up afterward?

Yes. We use drop sheets and boot covers, and we take away old parts and debris unless you want to keep them.