Reading what comes up
Clear water after heavy rain may point to weeping tile or a downspout problem feeding the system. Grey, soapy water after laundry day usually means a blockage between the floor drain and the street. Brown water with a smell is sewage, and it means stop using every fixture until the line is open.
- When the water in a floor drain trap evaporates, the basement starts to smell of sewer.
- That is a different problem, solved with water and sometimes a trap primer.
Signs this is the job you need
- Water around the floor drain after a heavy rain
- Grey water appearing during a washing machine cycle
- Sewer smell from the drain on dry days
- Gurgling at the floor drain when upstairs toilets flush
- Rust-locked strainer you cannot lift
Talk it through with a plumber
One call to (365) 364-2776 reaches someone who can tell you what the job involves and when a van can be at the door.
How the work goes
- Stop running water upstairs and move belongings off the wet floor.
- We confirm whether the backup is from inside the house or the city side.
- We clear the line with cable and confirm it runs.
- We camera the line if the backup was sewage.
- We discuss backwater protection if the street sewer was the cause.
Clearing and protecting
We clear the line through the floor drain or the main cleanout, then look at the drain body itself. Old cast-iron floor drains corrode and the strainer rusts into place. We can replace the strainer, re-set the drain and, where the house is at risk of city sewer surcharge, explain a backwater valve install.
Asked on the phone line
Why not stuff a rubber plug in the floor drain?
A plug may stop small backups but it can push water out of the next lowest opening instead. A proper backwater valve is the right fix for sewer surcharge.
Why does my floor drain smell?
Usually the trap has dried out. Pour a pail of water in it every few weeks.
How a call to us runs
- You ring (365) 364-2776 and a person picks up, not a menu.
- We ask where the water is, what you have already shut off and what decade the building went up in.
- We say when the van should pull up and what to do until it does.
- On site we show you the fault, give a firm price before starting and clean up after.
Phone booking keeps things quick: no forms, no portals, no follow-up emails trying to sell you a maintenance plan.
