Finding the frozen section
We start where the line is most exposed: an outside wall behind a kitchen sink, a garage ceiling, a crawlspace, or where the main enters the house. Frost on the pipe or a section that is noticeably colder than the rest is the giveaway. We open cabinet doors and access panels to bring warm air in.
Signs this is the job you need
- No water from one or more taps after a cold night
- A trickle instead of full flow
- Frost on exposed pipes
- Strange smells from drains as traps freeze
- Bulging pipe sections
Talk it through with a plumber
One call to (365) 364-2776 reaches someone who can tell you what the job involves and when a van can be at the door.
How the work goes
- Open the affected tap a little.
- Open cabinet doors on outside walls.
- We locate and thaw the frozen section.
- We check for splits and repair them.
- We add insulation or heat tape where needed.
Thawing safely
We use controlled heat: a pipe-thawing machine on metal lines, heat cables, or warm air, never an open flame near framing. We open the faucet so melting water has somewhere to go.
- Once the water runs, we inspect the section closely for cracks and repair anything that split.
- Then we talk about insulation, heat tape or moving the pipe to a warmer place.
Asked on the phone line
Does every frozen pipe split?
No, though many do. The sooner it thaws, the better the odds.
Should I turn the water off?
If you suspect a split, yes. Otherwise leave it on with the tap open.
How a call to us runs
- You ring (365) 364-2776 and a person picks up, not a menu.
- We ask where the water is, what you have already shut off and what decade the building went up in.
- We say when the van should pull up and what to do until it does.
- On site we show you the fault, give a firm price before starting and clean up after.
Phone booking keeps things quick: no forms, no portals, no follow-up emails trying to sell you a maintenance plan.