Safety
Shut water and power.
Access
Clear space.
Stop the water
Close the main shut-off or the fixture valve. If hot lines are involved, turn off the water heater.
Protect your things
Move furniture, boxes and rugs away from the water. Put towels down.
Steps
- Shut water
- Turn off heater
- Move items
- Clear access
- Take photos
Talk it through with a plumber
One call to (365) 364-2776 reaches someone who can tell you what the job involves and when a van can be at the door.
Make access easy
Clear the area under the sink, around the water heater or near the cleanout.
Take photos
Photos help with insurance and help us understand the problem.
Kids, pets and parking
Keep pets in another room while we carry tools and pipe in and out. Leave the driveway clear if you can; a plumbing van carries a drain machine that is heavy to wheel down a long street. And if the problem is in a cramped spot such as a crawlspace, let us know so we bring the right light and kneepads.
Write down what you noticed
When did it start? Does it happen with a particular fixture?
- Is it worse after rain?
- A few notes on paper often tell us more than ten minutes of testing.
Asked on the phone line
Should I clean up?
Take photos first.
How a call to us runs
- You ring (365) 364-2776 and a person picks up, not a menu.
- We ask where the water is, what you have already shut off and what decade the building went up in.
- We say when the van should pull up and what to do until it does.
- On site we show you the fault, give a firm price before starting and clean up after.
Phone booking keeps things quick: no forms, no portals, no follow-up emails trying to sell you a maintenance plan.